Our FAQ answers all your questions about Mail Medal, from creating custom medals and writing personalized messages to shipping, packaging, and replacements.
Learn how to send a thoughtful, one-of-a-kind gift to friends, family, or coworkers.
Frequently Asked Questions
MailMedal is a heartfelt way to make someone feel truly seen. You write a message — whether it’s appreciation, sweet, funny, or full of inside-joke banter — and we transform it into a beautiful, premium medal they can hold onto forever. Every medal is carefully crafted, thoughtfully packaged, and delivered straight to your special person’s door, turning your words into a keepsake that makes them smile the moment they open it.
Choose your medal style
Pick the look that matches their personality.
Write your custom message
Add the words that will make them smile, laugh, or feel loved.
Add the recipient’s address
Tell us where to send their surprise.
We print, assemble, and ship your medal in a luxe gift box
We handle the rest — beautifully crafted, wrapped with care, and delivered to their doorstep.
- Canada: 3–7 business days
- USA: 5–10 business days
Shipping upgrades are available at checkout.
We proudly ship your medals across Canada and the U.S., with more destinations on the way. We can’t wait to help you surprise someone special—wherever they are.
Yes! You can write anything — love, appreciation, motivation, congratulations, apologies, or pure gratitude. Whatever you want to say, we’ll print it beautifully.
- A custom-designed medal made just for them
- A heartfelt message written by you
- A beautifully packaged medal in a luxe gift box
Each MailMedal is approximately7 cm (2.75 inches)in diameter — the ideal size for display and gifting.
Our medals are made from high-quality metal alloy with a premium finish and optional epoxy coating for extra shine and durability.
Every medal comes in a luxurious red gift box, with a ribbon and presentation card — ready to gift the moment it arrives.
Not at the moment. Each medal is designed by a real graphic designer who carefully arranges your words for the best visibility and overall look. You choose from our font and sticker design templates, and we use your selection to create a medal that feels personal, clear, and beautifully styled just for your message.
Absolutely! You can send it to a loved one or to yourself — just enter the address at checkout. The box includes your custom message, with no prices or invoices inside, so the surprise feels personal and special.
- Birthdays
- Thank-you messages
- Love & appreciation
- Holidays
- Motivation
- Achievements
- Apologies
- Friendship gifts
Anything you want to express — MailMedal delivers it beautifully.
Yes. Once shipped, you’ll receive a tracking number via email.
Because each medal is custom-made,we cannot accept returnsunless the item arrives damaged.
If something is wrong, contact us and we will fix it immediately!
Just email us a few photos of your medal with the shipping label visible, along with your order number. We’ll review them and send you a free replacement right away.
You can reach us anytime at:
Click on CONTACT US
We respond within 24 hours!